How About a Little Service with those Low Mortgage Refinance Rates?
Quality home loan lender service is crucial to both the mortgage pre-qualification stage, as well as the actual loan process stage.
Sometimes, a loan officer will act more as an order taker than an actual advisor. Either through inexperience or the “Asking Less Leads to More Sales” approach, the borrowing customer is really short-changed and may not even know it.
Ideally, you want to work with a loan advisor that will take an interest in your financial goals and ask questions about your loan scenario. Many times, there is a much better program for your particular objective and timeframes that can go undiscovered because of an order-taker mentality. I don’t know about you, but throwing up to tens of thousands of dollars out the window would get me a little hot and bothered, when a few extra questions would have made the difference.
Good service also means answering all customer questions in a courteous and timely manner, discussing possible loan scenarios is your appraisal comes in at X, instead of Y, preparing breakeven analysis and total benefit reports, and relaying your home loan options in a clear to understand manner.
I can’t tell you the number of people that call the Refinance Toolbox, complaining that an advisor with Lender X will not answer their phone or email. Let alone the number of times a homeowner has been pre-qualified with bad or even “unrealistic” loan programs.
In the loan processing stage, you want your lender to run like a well-oiled machine. This does not mean that unforeseen loan issues won’t arise, appraisals will come in perfectly, etc., in every case. It means that your lender will have a clear and concise loan process initiated by experienced and trained staff for your particular loan product. It also means that you have total access to your loan process, loan advisor and processor …. You should be informed during your home loan process.
So how do you tell if you’re speaking with an order-taker or the real deal? If your loan advisor did not already explain their mortgage experience, give you a thorough pre-qualification, and explain their company loan process, just Ask!
Your home loan refinance is a huge decision, so you want to make sure that you have as much information as possible about your potential new mortgage lender. You Deserve It!
If you are considering a refinance now and need some help, have questions, or need some competitive rate quotes, please check out the popular Refinance Tool Box. Just give a call at 888-850-9888 or fill out a Rate Quote Request online for professional assistance without the aggressive high-pressure sales tactics.
May the Mortgage Refinance Rates be with You!
Refinance Tool Box
Labels: business, finance, home loans, money, mortgage rates, refinance, refinance rates, refinancing

